Area Manager

This position is a management level role. Area Manager act as the bridge between headquarters and outlet managers / persons-in-charge and are generally responsible for:

  • Outlets are running smoothly and in compliance with SOPs and manual;
  • Ensuring that corporate level instructions and objectives are achieved by outlets;
  • HR related matters including motivating and disciplining outlet staff;
  • Analysing and reporting on restaurant performance and taking corrective action on low performing outlets.


This Job Description will be periodically reviewed and additional duties and responsibilities may be included from time to time:

  • Direct, control and co-ordinate the activities of several outlets and ensure operations are efficient, effective and compliant with set standards at all times.
  • Coach managers and outlet in-charge to be more effective leaders.
  • Regularly visit, report and take corrective action on incidents of non-compliance at outlets.
  • Monitor the operating costs of several outlets and take corrective actions to mitigate them e.g. utilities, wastages, repairs, etc.
  • Monitor and counsel difficult employees (e.g. tardiness, upkeep, attitude, etc) and if necessary, prepare strict disciplinary action in co-ordination with HR.
  • Train new joiners in Company SOPs (front and back of house) and ensure existing employee skills are up to date and meets Company standards.
  • Appraise staff performance and provide feedback to improve productivity.
  • To receive and act on any other instructions from headquarters, or any other person so delegated by headquarters.


  • Diploma or Degree in a recognised university
  • At least 5 years of experience in Food & Beverages industry in a management / supervisory role overseeing multiple outlets.


  • Computer literate and able to prepare reports for internal and external parties.
  • Must have good customer services and problem solving skills.


  • Proficient in English and Malay languages (both verbal and written communication).
  • Proficient in other languages such as Mandarin / Cantonese would be an added advantage.


  • Confident and good team player with good communication and interpersonal skills.
  • Able to motivate and lead teams towards shared goals.
  • Ability to work and excel in a fast paced and aggressive environment.
  • Results oriented and proactive.
  • Responsible and ensures objectives are consistently delivered.

  Employment Type:  Full Time

  Min. Education:  Diploma

  Industry:  Food and Beverage


  Spoken Language:  Malay, English

  Written Language:  Malay, English