Manager is fully responsible for, and takes charge of restaurants’ day-to-day
operations. You lead and manage a team of restaurant crew which comprises of
Store Managers, Kitchen Managers, Store Supervisors, Service and Kitchen Crews.
You need to be detail specific, customer service oriented, and able to work with
limited supervision. You are also expected to drive positive continuous
development in the outlets.
Manager is required to possess a thorough knowledge of Company’s Standard
Operation Procedures [SOPs] in order to effectively manage, maintain and to
standardize the operations procedures as expected by the Management.
are expected to be knowledgeable, fully aware and comprehend to all Company’s
policies. You are expected to react to customers’ complaints and or inquiries
promptly. You are also expected to manage prompt, fair and consistent
corrective action for any and all violations of company’s policies, rules and
and Specific Job Duties and Responsibility
PERFORMANCE AND MONITORING
- Work with HR Director to set
goals, objectives and to develop a Key Performance Indexes [KPIs] to strive for
a better management of Quality.
- Work with Management on all new
stores opening, managing promotional and marketing campaign, outdoor events and
or any other duties assigned.
- Develop and implement an
effective feedback, control and monitoring system to ensure outlets comply
strictly with Company policies and procedures.
- Control all associated
operational costs and ensure defensible reasons are given for budget variances.
- Review and implement good
practices for store ordering to reduce inventory holding cost.
- Conduct regular inspection on
stores’ and correct any deviations from established standards.
- To ensure all newly joined
employee to receive a proper induction training.
- To identify in-store training
needs and to conduct a regular on the job training through personal coaching
and close guidance that strictly adhere to all Company’s Standard Operation
- To ensure overall that staff
(front and back) provide superior customer service and food quality.
EXCEPTIONAL CUSTOMER SERVICE
- To be customer service oriented
and able to react promptly to any customers’ complaints and or inquiries.
- To be alert and stepping in to
resolve customer complaints if not properly handled by service crew.
- To maintain proactive, dynamic
and effective communication skill with all levels of customers, staff and
- To stay visible and directly
interface with customers to obtain feedback on quality of products, service
levels and overall satisfaction and share this feedback to management for
correction if required.
observe on standards of quality control, hygiene, health and safety at
store level and make specific remedy for immediate improvements.
adhere to Company’s policies, rules and regulations.
- Ensure outlets have the “right”
level of stock levels to ensure smooth operation process.
- To maintain and monitor the
overall tidiness of all restaurant outlets.
- To prepare and submit all
required paper works in organized and timely manner. Paper works are
categorized such as training progress report, Management meeting presentation
slides, duty roster, sales forecast, and or any assigned paper work from
- To generate and compile monthly
reports to allow better monitoring of departmental budget such as wastage
report, overhead report, promotion campaign report and any other assigned paper
work from Management.
- To assist with Company’s
employment for restaurant crew including interviewing, evaluating and
disciplining staff as appropriate and whenever it is necessary.
implement strategies to increase motivation and staff morale, including
job enrichment, job enlargement and job rotation.
- To set an evaluation schedule
and ensure all staff receive timely and meaningful performance evaluation.
- To work closely with Human
Resource Department regarding to all employment and staff issues.
- To promote and maintain
awareness of workplace safety among all staff with accordance to Company
Standard Operation Procedures [SOPs] with best practice.
- To assist in any area of the
restaurant when circumstances dictates.
You have to implement your any other duties as
assigned by Management.